Abstract
As part of the literature review in my research into professional development of high school mathematics teachers I was looking at models from industry. Deming's work on quality
management appealed and it has been useful to consider his guidelines with respect to the planning
of staff development in schools. This paper introduces Deming's ideas and considers the implications, with particular emphasis on those implications that are different from normally
accepted school practice. These include the need for a vision, considering the school more
holistically, planning for a customer focus, blaming the system not the people, doing away with
staff appraisal (and summative student assessments) and setting up quality circles.
A J C Begg
MAKING QUALITY COUNT